Return & Refund Policy

At MYCENZA, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we're here to help.

Returns

  • You may return unopened, unused products within 14 days of delivery.

  • To be eligible, items must be in their original packaging and in resalable condition.

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item, damaged on arrival).

Refunds

  • Once we receive your return, we’ll inspect it and notify you of the approval status.

  • If approved, your refund will be processed to the original payment method within 5–7 business days.

  • Shipping fees are non-refundable.

How to Start a Return

Please email us at mycenzaoffcial@gmail.com with:

  • Order number

  • Reason for return

  • Clear photos (if applicable)

We will provide return instructions promptly.