Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day. You will receive an email confirmation with a tracking number once your order has been dispatched.

Delivery Times

These are estimated timelines. Actual delivery may vary depending on courier availability and location.

Shipping Charges

• Free shipping on all orders over Rs. 3,000
• Standard shipping fee of Rs. 250 on orders below Rs. 3,000
• Cash on delivery (COD) available with a Rs. 100 COD surcharge

Courier Partners

We ship via TCS, Leopards, and other reliable courier partners depending on your location. You will receive a tracking link via email or SMS once your order is dispatched.

Failed Deliveries

If a delivery attempt fails due to an incorrect address or the customer being unavailable, the courier will attempt re-delivery. After two failed attempts, the order may be returned to us. Re-shipping costs in this case are the responsibility of the customer.

Damaged in Transit

If your order arrives visibly damaged, please photograph the package before opening and email us at support@mycenza.pk within 48 hours. We will arrange a replacement or refund promptly.

Order Tracking

Track your order using the tracking number sent to your email, or contact us at support@mycenza.pk with your order number for a status update.